The course provides an analysis of the players involved; coordination with governmental emergency management; legal requirements; employee disaster awareness and preparedness; disaster mitigation and response; business resumption considerations and public policy considerations and community outreach.
Emergency Services Management
This course introduces the core functions of the emergency medical services (EMS) administrator and concepts associated with the administration of an EMS service. Areas of study include a broad overview of key elements including strategic planning, customer service, marketing, quality management, and data collection. Essential knowledge relevant to all aspects of the EMS profession is introduced, and assignments are provided to allow for application of these concepts.