Decision Support Systems
This course covers the use and design of the information, knowledge / intelligence, and technological resources that are employed by managerial decision makers to gain a better understanding of a business and its customers. “Decision support systems” refers to the “front-end” technology that is generally associated with a data warehouse, and which provides modeling and analysis capabilities to help key decision makers evaluate ways in which to improve business operations and reach organizational goals. This course covers general topics related to the design of such systems, as well as practical issues of implementation of Enterprise Resource Planning (ERP), Customer Relationship Management (CRM), “dashboard” analytics, or other business applications. Data security and ethics are also considered.